IBM is hiring for the role of Technical Support Engineer for the Bangalore location. Please read the complete information carefully and apply if you are eligible for a Technical Support Engineer Job Opening at IBM
Eligibility Criteria:
Education: Bachelors Degree in Computer Science or related field preferred
Job Location: Bangalore
Experience: Freshers
Skills: UNIX/Linux
Job Description for Technical Support Engineer Job Opening at IBM:
- Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
- Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
- In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause.
- Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
- This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
- Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
Required Technical and Professional Expertise:
- Distributed/UNIX/Linux operating systems
- Knowledge of public or private cloud and knowledge of infrastructure and software
- Knowledge of IBM Storage technologies eg. V7000, FS900
- Understanding of Networking
- Knowledge on Compute, VMs – VMWare, KVM
- Working knowledge of database systems
- Ability to troubleshoot and identify the root cause of issues
- English language skills including read, write and speak
- Communication and customer focus skills – be able to understand customer problems and articulate complex problems
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any eligible candidate can directly apply.
About the Company:
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