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Oracle is hiring for the role of Technical Analyst 1, Support for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the Technical Analyst Job Opening at Oracle.
Eligibility Criteria for Technical Analyst Job Opening at Oracle:
Education Bachelor’s Degree in Engineering or related fields
Job Location Bangalore
Experience: 0- 2+ Years
Skills SQL
Salary Upto ₹8 LPA (Expected)
Job Description For Technical Analyst Job Opening at Oracle:
- Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support.
- Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers.
- Install, configure, and support workstation software, hardware, and printers.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
- Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions.
- Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues.
- Collaborate with others to resolve complex issues.
- Identify and suggest possible improvements on procedures.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Participate in the testing and evaluation of new technology.
Requirements
- A minimum of four years of related work experience and a bachelor’s degree, including:
- An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
- 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
- Knowledge of SQL.
- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
Required Skills
- Customer Service
- Incident Management
- knowledge of SQ
IMPORTANT NOTE
There are no hidden fees to apply for this job opening. Any eligible candidate can apply directly.
About the Company
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