Oracle is hiring for the role of Technical Analyst for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the Technical Analyst Job Opening at Oracle.
Eligibility Criteria for Technical Analyst Job Opening at Oracle:
Education : Bachelor's Degree in Engineering or related fields
Job Location: Bangalore
Experience: 0- 2 Years
Skills: UNIX, Solaris, Linux.
Job Description For Technical Analyst Job Opening at Oracle:
- You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
- Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
- Your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities working at Oracle:
- Monitoring Customer events board 24*7
- Acknowledge new events and perform correct categorization of issue.
- Create an Incident based on the Severity / Impact of the issue
- Notification of the Incident to the customer via Email or Phone
Preferred Skills :
- Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
- Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
- Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
- Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
- Ability to persevere in the face of obstacles and ensure customer’s success.
- Self starter, works well unsupervised or with limited supervision.
- Detail Oriented (Process orientation preferred)
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
Click Here To Apply for the Technical Analyst Job Opening
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