Freshers Job Vacancy – Jr. Data Analyst Job Opening at Cognizant

Cognizant is hiring for the role of Trainee Junior Data Analyst for its Kolkata location. Please read the complete information carefully and apply if you are eligible for a Jr. Data Analyst Job Opening at Cognizant

Eligibility Criteria :

Education Bachelors degree or Higher

Job Location Kolkata

Experience Fresher

Skills MS Excel including data analysis

Salary Upto ₹6 LPA (Expected)

Responsibilities:

• Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.
• Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.
• Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Maintain detailed records of customer interactions and transactions ensuring data integrity.
• Provide regular reports and updates on customer service metrics to management.
• Assist in the development and implementation of customer service policies and procedures.
• Support the training and development of new team members in customer management and complaint handling.
• Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
• Ensure compliance with industry regulations and company policies in all customer interactions.
• Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.
• Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers.

Required Skills for Jr. Data Analyst Job Opening at Cognizant:

• Possess strong technical skills in MS Excel including data analysis and reporting.
• Demonstrate expertise in Customer Management within the Life Sciences sector.
• Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
• Show excellent communication and interpersonal skills for handling customer interactions.
• Display attention to detail and accuracy in data management and record-keeping.
• Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
• Adapt to a hybrid work model and rotational shifts to meet business requirements.
• Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
• Ensure compliance with industry standards and company policies in all tasks.
• Participate in ongoing training and development to stay updated with industry trends and best practices.
• Utilize problem-solving skills to address customer issues and improve processes.
• Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.

Certifications Required

• Certification in MS Excel or Customer Service Management is preferred.

IMPORTANT NOTE

There are no hidden fees to apply for this job opening. Any eligible candidate can apply directly.

About the Company

Cognizant is a multinational technology services and consulting company headquartered in New Jersey, USA. Established in 1994, it has become a leading player in the IT services industry.

Cognizant offers a comprehensive range of services to its clients, including technology consulting, software development, systems integration, and business process outsourcing. It serves diverse industries such as finance, healthcare, retail, and telecommunications.

https://www.cognizant.com/in/en

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