Tata Communications is hiring for the role of Jr Custom Service Executive for the Chennai location. Please read the complete information carefully and apply if you are eligible for a Jr Custom Service Executive Job Opening at Tata
Eligibility Criteria:
Education: Bachelors of Science/BE/ BTech
Job Location: Chennai
Experience: 0-3 years
Skills: Excel, Word, etc
Job Description for Jr Custom Service Executive Job Opening at Tata :
- Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations.
- Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.
- Must be able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations.
- as high level knowledge of networking technology to include hardware, software, network management tools, and protocols across LAN, WAN, IP Telephony / Voice, Firewall and Network Management platforms to enable effective communications, problem identification, and manage resolution of issues.
Preferred Skills:
- Candidate must have customer service and project co-ordination management background (Telecom), along with a strong knowledge services and provisioning life cycles.
- Must also have a minimum of 2-4 years’ experience working in Telecom Order Validation process or more of the following: complex voice ordering processes, complex data ordering processes.
- Candidate must be skilled in key decision-making based upon the requirements and best interest of the customer.
- Often, decision-making requires impromptu, independent action. Strong interpersonal; oral and written communications.
- Expertise with desktop applications (Excel, Word, etc.).
- Ability to quickly learn applications and process.
- Ability to multi-task and work independently with minimal supervision in a non-structured environment.
- Superior interpersonal skills required to work with other departments/subsidiaries and the client to develop timelines for project deliverables.
- Customer Change Control knowledge desired.
- Continuous Night Shift (US Shift)
Mandatory Skills:
- Fluent English – Excellent written and spoken.
- Industry Tools: MS-SharePoint, Microsoft Office Suite MS Office (Excel, Word, Project, Project Professional, Access, Visio)
- Multi-tasking
- Working independently with minimal supervision in a non-structured environment.
- Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal.
- Project management principles and able to learn and apply new knowledge and project management expertise to the needs of the business.
- Skill and proficiency in many project management and data network engineering functions and the ability to integrate across disciplines
- Knowledge of communication technologies and networking technologies
- Flexible, analytical, stress resistant and a team player
- Able to work in an autonomous fashion.
- Demonstrated exceptional performance (demonstrated results above expectations).
- Work in 24×7 / Various time zones as per customer requirement
- Working with telecommunications carriers.
Certifications:
- Bachelors of Science/BE/BTech with relevant exp will also be considered.
- Information Technology Infrastructure Library (ITIL) certification/ITIL Foundation is required.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
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