Amazon is hiring for the role of IT Support Associate for the Bangalore Location. Interested people can read the entire information carefully and apply if you are eligible for IT Support Associate Job Opening at Amazon.
Eligibility Criteria :
Education: Bachelor’s degree/Diploma
Job Location: Bangalore
Experience: 6 months to 18 Months
Skills: ITIL-Based Ticketing Tools and Monitoring Tools
Skills Required to be successful in this role :
- 6 months to 18 months of work experience.
- Good communication skills
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
Responsibilities For IT Support Associate Job Opening at Amazon:
- Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
Click Here To Apply For IT Support Associate Job Opening
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