Sabre is hiring for the role of IT Operations Analyst I for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the IT Operations Analyst Job Opening at Sabre
Eligibility Criteria:
Qualification: B.E/B.Tech/M.E/M.Tech/B.Sc/M.Sc
Job Location: Bangalore
Experience: 1-2 Years
Skills: Windows and Linux Operating Systems
Basic Qualifications Required to be successful in this role
- Hands-on experience with apps hosted on cloud: GCP/AWS
- Fair knowledge of Windows and Linux Operating Systems
- Fair knowledge of Server hardware & virtualization
- Exposure to monitoring tools such as Splunk, AppD & Grafana
- 1 to 2 years of application production support: L1/L2
- Excellent written and verbal communication skills
- Good time-management skills
Responsibilities For IT Operations Analyst Job Opening at Sabre:
- Analyze and consult on implementation and troubleshooting of technology products/application support
- Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge
- Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
- Identify Potential Significant incident & engage IM or PM Teams for follow-up action
- Provide timely response to all incidents, outages and performance alerts
- Document all actions in accordance with standard company policies and procedures
- Provide first-line investigation and diagnosis of all Incidents and Service
- Commit availability as per 24×7 shift schedules and actively perform the work assigned, supporting high uptime requirements
- Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
- Leads incident analysis and is responsible for driving incidents to resolution
- Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
- Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
- Coordinating infrastructure maintenance and upgrades with our application teams
- Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team
About the Company:
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
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