Freshers Jobs Vacancy – IT Helpdesk Engineer Job Opening at Samsung

Skills: understanding of computer systems, mobile devices and other tech products

Job Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Preferred Skills for IT Helpdesk Engineer Job Opening at Samsung:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Skills Required:

• responding to technical support calls from end users of computers and software applications
• setting up and installing new computers, networks and software
• setting up user accounts and profiles on the network
• installing updates, known as patches, to software applications
• installing and configuring operating systems, anti-virus software and other applications
• diagnosing and fixing network problems and hardware or software faults
• maintaining inventories of hardware and software
• managing backups of servers, in case of data loss
• keeping a record of issues and faults along with solutions, for future reference.

IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.