DHL is hiring for the role of DevOps Engineer for the Chennai Location. Interested people can read the entire information carefully and apply if you are eligible DevOps Engineer Job Opening at DHL
Eligibility Criteria
Education : Bachelor’s Degree of Engineering or related fields
Job Location: Chennai
Experience: Freshers
Skills: DevOps principles, CI/CD pipelines, and automation tools, Javascript
Basic Qualifications Required to be Successful in this Role:
- Having ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module is a huge plus.
- Very good knowledge of DevOps principles, CI/CD pipelines, and automation tools will also be an integral part of this role.
- You are a technology aficionado, therefore you have a good understanding of scripting languages (e.g., Javascript), familiarity with web technologies and knowledge of security and compliance standards relevant to ServiceNow.
- You are able to work independently, prioritize and organize your tasks under time and workload pressure.
- Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.
Responsibilities for DevOps Engineer Job Opening at DHL:
ServiceNow Management:
- Administer, configure, and maintain the ServiceNow Customer Service Module to meet organizational needs.
- Keep the platform up to date with the latest features and enhancements.
Continuous Integration and Deployment (CI/CD):
- Implement and manage CI/CD pipelines for automating the deployment of changes, updates, and customizations to the ServiceNow platform.
Monitoring and Performance Optimization:
- Monitor the performance and availability of the Customer Service Module.
- Identify and resolve performance bottlenecks and troubleshoot issues promptly.
Integration:
- Integrate ServiceNow with other relevant tools, applications, and systems to create a seamless customer service ecosystem.
Security and Compliance:
- Maintain security standards and compliance within the ServiceNow environment, ensuring data privacy and access controls.
Documentation and Knowledge Sharing:
- Create and maintain comprehensive documentation of configurations, customizations, and processes.
- Share knowledge and best practices with the team.
Incident Response and Support:
- Provide support in incident resolution, problem-solving, and implementing solutions to minimize service disruptions.
Testing and Quality Assurance:
- Develop and execute test plans to validate the functionality and performance of the Customer Service Module, ensuring a high level of quality and reliability.
Stakeholder Collaboration:
- Collaborate closely with cross-functional teams, customer service departments, and IT professionals to understand requirements and deliver effective solutions.
Customization and Development:
- Collaborate with developers and business units to design, develop, and implement custom solutions and workflows within the Customer Service Module.
- Ensure that configurations align with customer service processes and business objectives.
Advisory and Best Practices:
- Stay updated with the latest ServiceNow features, industry best practices, and emerging technologies.
- Provide recommendations and guidance for optimizing the Customer Service Module.
Benefits & Perks:
- Flexible Work Guidelines.
- Flexible Compensation Structure.
- Global Work cultural & opportunities across geographies.
- Insurance Benefit – Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
We are an international team of over 600,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL Group is as innovative as a start-up, with the power of an international organization.
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