Freshers Jobs Vacancy – Data Analyst Job Opening at Telstra

Skills: MS Excel, SQL,R, Python

Job Description for Data Analyst Job Opening at Telstra:

• Support Once and Done program: You will support business-as-usual (BAU) reporting activities for the Once and Done program. This includes ensuring smooth coordination and communication among the stakeholders involved.
• In close collaboration with business and IT stakeholders, you are responsible for gathering and executing data requirements. You also play a crucial role in reviewing SQL codes to create and sustain a robust reporting solution for Once and Done metrics.
• Analyse the connection between improved Once and Done metrics, positive eNPS performance and other lagging metrics regularly. Provide reports on how enhancing Once and Done metrics positively affects eNPS scores. Monitor the impact and trends and offer recommendations for leveraging Once and Done metrics to drive positive customer experience.
• Work closely with Audit each year to ensure the results verification process is seamless.
• Engage with stakeholders and assess pain points: By working with senior member in the team, you will help assess process pain points and prioritise improvement activities accordingly. Your goal will be to provide recommendations for quantifiable improvements.
• Support problem framing and strategic decision-making: You will support problem-framing exercises for complex business challenges, engaging stakeholders in discussions, designing and testing hypotheses, and synthesizing complex analyses. Your insights will help decision-makers identify key strategic levers and make informed decisions.
• Use your deep understanding of process performance management to assess metrics of the target process, and recommend opportunities (e.g., baseline and target) to improve metrics that drive better end-to-end outcomes.
• By applying problem-solving techniques such as “what if” analysis and scenario modelling, you will create simulation data or process models to propose solutions and visualise benefits and dependencies.
• Communicate recommendations: Utilising your storytelling and presentation skills, you will effectively communicate recommended changes, develop insights that are clearly linked to financial data, performance measures, and business levers.

Preferred Skills:

• Proficiency in SQL to gather and manipulate data for analysis and reporting purposes.
• Strong data analytical skills using tools such as MS Excel, SQL,R, Python, process intelligence, etc., to derive insights from data.
• Familiarity with data analysis and process automation tools like mini tab
• Excellent analytical thinking abilities
• Understanding of metric governance
• Storytelling and presentation of insights
• Experience in process performance analysis
• Proficiency in process simulation
• Experience in monitoring process improvement
• Lean Six Sigma or Continuous Improvement Methodologies
• Effective communication and influencing
• Change Management

IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.