GitLab is hiring for the role of Associate Support Engineer for Remote location. Please read the entire information carefully and apply if you are eligible for Assoc Support Engineer Job Openings at GitLab
Eligibility Criteria :
Education: Bachelor’s degree in Engineering or related field
Job Location: Remote
Experience: Freshers
Skills : Linux systems, Ruby/Bash, Git
Salary: Upto ₹6 LPA (Expected)
Basic Qualifications Required to be successful in this role :
- Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
- Basic Linux systems knowledge
- Also has basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
- Basic understanding of Git
- Ability to communicate technical topics to customers and coworkers of varying technical skill level
Responsibilities of Assoc Support Engineer Job Openings at GitLab:
- Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
- Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- Create and update documentation based on customer interactions
- Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
- Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
Benefits & Perks
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.
Learn more about us Here!!
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