42Gears is hiring for the role of Associate Support Engineer for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the Assoc Support Engineer Job Opening at 42Gears
Eligibility Criteria:
Qualification: Bachelor's Degree in Engineering or related fields
Job Location: Bangalore
Experience: Fresher
Skills: SDLC, mobility terminology
Basic Qualifications Required to be successful in this role
- Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
- Strong interpersonal communication and customer service skills, particularly in high-stress situations.
- Basic understanding of the software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Flexibility to work in any 9-hour shift (day or night) 24/7.
- Prior experience in supporting mobility products is advantageous.
- Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
- Logical approach to problem-solving.
Responsibilities For Assoc Support Engineer Job Opening at 42Gears:
- Provide support to customers through various channels, including email, phone, chat, and remote tools.
- Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
- Ensure timely follow-up with customers, providing regular updates on reported issues.
- Collaborate effectively with other teams as needed to address customer concerns.
- Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
- Contribute to the creation of new knowledge base articles, documenting insights for future reference.
- Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
- Focus on areas of technical specialisation and attend relevant technical training sessions.
Additional Mandatory Requirements:
- Willingness to work in any 9-hour shift, including day or night, covering a 24/7 operation.
- Availability to work on the weekends.
- Ability to work from the office.
About the Company:
From 42Gears’ founding in 2009 up until today, we find our inspiration in the pursuit of one goal: being at the forefront of innovative enterprise mobility solutions. Along the way, we’ve pioneered cloud solutions for enterprise mobility and gained recognition for our unified endpoint management technology. We’ve taken every challenge head-on and can’t wait to see what the future holds for us.
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