Freshers Jobs Vacancy – Assoc Solutions Engineer Job Opening at MoEngage

Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
Communicating effectively (both verbal and written) with our customers and internal stakeholders
Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
Communicating well with different audiences (developers, technical and non-technical users)
Should be flexible to work in shifts based on business requirements, including night shifts

Continuous learning on the end to end product and exposure to our cutting edge tech stack.
Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
The prime and critical focal point for the company.
Be part of growing team and has immense visibility across the organization
Flexible culture and all doors open to drive ownership and leadership.
Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

NOTE: This is not a developer profile and does not involve coding.