Freshers Jobs Vacancy – Technical Support Engineer Job Opening at PowerSchool

PowerSchool is hiring for the role of Associate Technical Support Engineer for Bangalore location. Please read the entire information carefully and apply if you are eligible for the Technical Support Engineer Job Opening at PowerSchool

Eligibility Criteria for Technical Support Engineer Job Opening at PowerSchool

Education  Bachelor’s degree in Engineering or related fields

Job Location Bangalore

Experience 0-2 years

Skills Microsoft Office suite

Salary Upto ₹8 LPA (Expected)

Job Description for Technical Support Engineer Job Opening at PowerSchool

• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Prepares standard statistical reports, such as help desk incident reports
• Consults with programmers to explain software errors or to recommend changes to programs
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work
• All other duties as assigned

Basic Qualifications Required to be successful in this role

• 0-2 years’ prior experience in a technical support role
• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience

IMPORTANT NOTE

There are no hidden fees to apply for this job opening. Any eligible candidate can apply directly.

About the Company

​As the leading provider of cloud-based K-12 software, PowerSchool supports educators, administrators, and families to help students learn in a way that’s right for them.

For more info: Click Here!!

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