Mphasis is hiring for the role of Technical Support Associate for the Bangalore location. Please read the complete information carefully and apply if you are eligible for a Technical Support Associate Job Opening at Mphasis.
Eligibility Criteria:
Education: Bachelor's Degree of Engineering or related fields
Job Location: Bangalore
Experience: 0-3 years
Responsibilities:
- Provide professional remote technical support services for end users.
- Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
- Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance
- Special cases are upgraded in time, and cooperate with other teams to solve user problems
- Clearly and completely record case information in the system according to the process
- Find out the user’s usage needs and recommend upgrading products and configurations to improve the user’s experience.
Skills Preferred for Technical Support Associate Job Opening at Mphasis:
- Excellent English communication skills, no special accent ( Neutral Accent ) , proactive work attitude, strong sense of responsibility and learning ability.
- Should be flexible for rotational shifts.
- Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
- Knowledge in customer support.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
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