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Accenture hiring for the role of Application Tech Support Practitioner Bangalore Location. Please read the entire information carefully and apply if you are eligible for the Tech Support Job Opening at Accenture
Eligibility Criteria :
Education: Graduate or Bachelor Degree
Job Location: Bangalore
Experience: 0 -2 years
Skills: Service Desk Management
Salary: Upto ₹8 LPA (Expected)
Job Description for Tech Support Job Opening at Accenture:
- You will act as the ongoing interface between the client and the system or application.
- Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly.
- With your deep product knowledge, you will accurately define client issues and design effective resolutions.
Roles & Responsibilities:
- Act as the ongoing interface between the client and the system or application.
- Dedicate to quality and use exceptional communication skills to ensure the smooth operation of our systems.
- Accurately define client issues and interpret and design resolutions based on deep product knowledge.
- Build knowledge and support the team.
- Participate in problem-solving discussions.
- Provide service desk voice support.
- Assist clients in resolving technical issues.
- Maintain accurate records of client interactions and resolutions.
Basic Qualifications Required to be successful in this role:
- Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service management principles.
- Excellent problem-solving and troubleshooting skills.
- Ability to effectively communicate technical information to non-technical clients.
- Experience in providing technical support in a service desk environment.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based in Bengaluru.
- A Graduate or Bachelor Degree is required.
