Ciena is hiring for the role of Global Technical Research Engineer Intern for the Gurgaon location. Please read the entire information carefully and apply if you are eligible for the Intern Job Opening at Ciena.
Eligibility Criteria for Intern Job Opening at Ciena:
Education : Bachelor’s degree in technical field
Job Location: Gurgaon
Experience: 0-3 years
Duration: 6 Months (Jan 2024 – June, 2024)
Skills : LINUX, Databases, and IP network
Basic Qualifications Required to be successful in this role:
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
- Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
- Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
- Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
- Customer-oriented mindset with a strong commitment to providing exceptional customer service.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Ability to analyze, troubleshoot and resolve problems.
- Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
- An understanding of transport and switching systems for telecommunications applications and Optical Networking
- Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
- Ability to deal with stressful situations.
Good to Have:
- Experience in a customer facing role would be an asset.
- Experience in any of the following would be considered an asset:
- Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools.
- Basic problem-solving experience with Operating Systems, databases and microservice knowledge Foundational knowledge of the operation of fiber optic transport and/or switching equipment.
- Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
- Exposure with system level troubleshooting on Layer 2/4 networks and associated DCN networks
Job Description For Intern Job Opening at Ciena:
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
- Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
- Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
- Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires.
- Recover information necessary to escalate reported issues to senior engineers.
- Utilize debug tools as well as lab research to advance customers’ technical problems.
- Provide Customer feedback to Internal teams as appropriate.
- Contribute to the technical knowledgebase (KCS)
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
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