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VMware Recruitment 2019 for Escalation Engineer – Horizon Cloud Service at Bangalore. Check below for High-level job description
Key information:
- Education: B.E / B.Tech / M.E / M.Tech (CSE, ECE, IS, IT)
- Experience: 2-3 years
- Skills: VMware, Citrix, AWS
- Location: Bangalore
- Last Date: ASAP
- Job Code: VMware Escalation Engineer Job Opening – 13th July 2019
Desired Skills:
- BS/BA degree or equivalent technical experience
- Experience with technical support processes, case management tools and ticketing systems
- Familiarity with enterprise level Microsoft environment configuration, management and use cases
- Track record of accomplishment and effectiveness within organizations
- Strong customer advocacy and relationship building skills
- Strong verbal communication and problem-solving skills
- The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources
- Advanced level knowledge in Virtual Desktop products (VMware, Citrix etc..)
- Should be comfortable with log analysis (Horizon logs, Windows Event Logs, etc..)
- Working knowledge of VMware App Volumes is a plus
- Working knowledge of User Environment Manager (UEM) is a plus
- Comprehensive knowledge in the following technologies;
- VDI Administration (working knowledge of Pools, Entitlements, Hosted {Apps/desktops} vs. Virtual desktops)
- Microsoft Operating Systems (Windows 7, 10, 2012, 2016)
- Have a good understanding in configuring & troubleshooting of network components
- OSI Stack (subnets, VLANs, etc..)
- DHCP and DNS (in a simple vs. adv. configuration like multi-site configurations)
- Load balancers and VPNs
- Windows Server components: configuring & troubleshooting of
- ADDS, ADCS, Domain Controllers & RODC, GPOs, Windows file server shares and security – (in a simple vs. adv. configuration like multi-site)
- Identity Management – specific to current VMware Identity Management solutions
- Working knowledge on Microsoft Azure would be a plus
- Working knowledge on AWS (Networking)
- Azure and / or AWS certification is a plus
- Working knowledge of a Datacenter environment with vCenter/vSphere would be a plus
- Organized and analytical, identifies critical issues with ease, adept in problem resolution including root cause analysis
- Able to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities
- Some travel will be required (domestic and international), up to 10%
About The Company:
How to apply?
- To get referred and more information, upload your updated resume in the below section with proper job code, subject, and details.
- Other openings can be checked in Job Vacancies
- Note: Only shortlisted candidates will get a call for interview.
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