Home Engineering Software Jobs – Escalation Engineer – Horizon Cloud Service Job Openings at...

Engineering

Software Jobs – Escalation Engineer – Horizon Cloud Service Job Openings at VMware, Bangalore

July 13, 2019

VMware Recruitment 2019 for Escalation Engineer – Horizon Cloud Service at Bangalore. Check below for High-level job description

Key information:

Education: B.E / B.Tech / M.E / M.Tech (CSE, ECE, IS, IT)
Experience: 2-3 years
Skills: VMware, Citrix, AWS
Location: Bangalore
Last Date: ASAP
Job Code: VMware Escalation Engineer Job Opening – 13th July 2019

Desired Skills:

BS/BA degree or equivalent technical experience
Experience with technical support processes, case management tools and ticketing systems
Familiarity with enterprise level Microsoft environment configuration, management and use cases
Track record of accomplishment and effectiveness within organizations
Strong customer advocacy and relationship building skills
Strong verbal communication and problem-solving skills
The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources
Advanced level knowledge in Virtual Desktop products (VMware, Citrix etc..)
- Should be comfortable with log analysis (Horizon logs, Windows Event Logs, etc..)
- Working knowledge of VMware App Volumes is a plus
- Working knowledge of User Environment Manager (UEM) is a plus
Comprehensive knowledge in the following technologies;
- VDI Administration (working knowledge of Pools, Entitlements, Hosted {Apps/desktops} vs. Virtual desktops)
- Microsoft Operating Systems (Windows 7, 10, 2012, 2016)
- Have a good understanding in configuring & troubleshooting of network components
  - OSI Stack (subnets, VLANs, etc..)
  - DHCP and DNS (in a simple vs. adv. configuration like multi-site configurations)
  - Load balancers and VPNs
- Windows Server components: configuring & troubleshooting of
  - ADDS, ADCS, Domain Controllers & RODC, GPOs, Windows file server shares and security – (in a simple vs. adv. configuration like multi-site)
- Identity Management – specific to current VMware Identity Management solutions
- Working knowledge on Microsoft Azure would be a plus
- Working knowledge on AWS (Networking)
- Azure and / or AWS certification is a plus
- Working knowledge of a Datacenter environment with vCenter/vSphere would be a plus
Organized and analytical, identifies critical issues with ease, adept in problem resolution including root cause analysis
Able to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities
Some travel will be required (domestic and international), up to 10%

About The Company:

https://www.vmware.com

How to apply?

To get referred and more information, upload your updated resume in the below section with proper job code, subject, and details.
Other openings can be checked in Job Vacancies
Note: Only shortlisted candidates will get a call for interview.

APPLY FOR THIS JOB