VMware Recruitment 2019 for Escalation Engineer – Horizon Cloud Service at Bangalore. Check below for High-level job description

Key information:

  • Education: B.E / B.Tech / M.E / M.Tech (CSE, ECE, IS, IT)
  • Experience: 2-3 years
  • Skills: VMware, Citrix, AWS
  • Location: Bangalore
  • Last Date: ASAP
  • Job Code: VMware Escalation Engineer Job Opening – 13th July 2019

Desired Skills:

  • BS/BA degree or equivalent technical experience
  • Experience with technical support processes, case management tools and ticketing systems
  • Familiarity with enterprise level Microsoft environment configuration, management and use cases
  • Track record of accomplishment and effectiveness within organizations
  • Strong customer advocacy and relationship building skills
  • Strong verbal communication and problem-solving skills
  • The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources
  • Advanced level knowledge in Virtual Desktop products (VMware, Citrix etc..)
    • Should be comfortable with log analysis (Horizon logs, Windows Event Logs, etc..)
    • Working knowledge of VMware App Volumes is a plus
    • Working knowledge of User Environment Manager (UEM) is a plus
  • Comprehensive knowledge in the following technologies;
    • VDI Administration (working knowledge of Pools, Entitlements, Hosted {Apps/desktops} vs. Virtual desktops)
    • Microsoft Operating Systems (Windows 7, 10, 2012, 2016)
    • Have a good understanding in configuring & troubleshooting of network components
      • OSI Stack (subnets, VLANs, etc..)
      • DHCP and DNS (in a simple vs. adv. configuration like multi-site configurations)
      • Load balancers and VPNs
    • Windows Server components: configuring & troubleshooting of
      • ADDS, ADCS, Domain Controllers & RODC, GPOs, Windows file server shares and security – (in a simple vs. adv. configuration like multi-site)
    • Identity Management – specific to current VMware Identity Management solutions
    • Working knowledge on Microsoft Azure would be a plus
    • Working knowledge on AWS (Networking)
    • Azure and / or AWS certification is a plus
    • Working knowledge of a Datacenter environment with vCenter/vSphere would be a plus
  • Organized and analytical, identifies critical issues with ease, adept in problem resolution including root cause analysis
  • Able to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities
  • Some travel will be required (domestic and international), up to 10%

About The Company:

How to apply? 

  • To get referred and more information, upload your updated resume in the below section with proper job code, subject, and details.
  • Other openings can be checked in Job Vacancies
  • Note: Only shortlisted candidates will get a call for interview.

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