IBM Recruitment 2020 for Technical Support Associate at Bangalore. Please read the entire information carefully and apply if you are eligible for the job.
Eligibility Criteria for IBM Interview Process:
- Education: B.E / B.Tech / BCA / B.Sc / Any graduate
- Batch: 2017, 2018, 2019
- Last date: ASAP
- Job Location: Bangalore
- Experience: 0-2 years
- Job Code: IBM Technical Support Associate Job Opening
Important Information for IBM Recruitment 2020:
Education: BE/ B.Tech/ BCA/ B.Sc
Job Description: As a Technical Support Associate, you will be responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
What will you do..
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. Any candidate who is eligible can directly apply.
About the Company:
To Apply for IBM Interview Process Click Below Link:
APPLY for Technical Support Associate Job Openings at IBM, Bangalore
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