Freshers Jobs – Technical Support Associate Job Openings at IBM, Bangalore

• Education: B.E / B.Tech / BCA / B.Sc / Any graduate
• Batch: 2017, 2018, 2019
• Last date: ASAP
• Job Location: Bangalore
• Experience: 0-2 years
• Job Code: IBM Technical Support Associate Job Opening

Important Information for IBM Recruitment 2020:

Education: BE/ B.Tech/ BCA/ B.Sc

Job Description: As a Technical Support Associate, you will be responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

What will you do..

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Provide remote infrastructure support delivery and performing problem cause analysis
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution
• Provide direct technical assistance to customers via phone, email, and chat.

IMPORTANT NOTE: There are no hidden fees to apply for this job opening. Any candidate who is eligible can directly apply.