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Finastra is hiring for the role of Technical Client Support for the Bangalore location. Please read the complete information carefully and apply if you are eligible for Technical Client Support Job Opening at Finastra
Eligibility Criteria for Technical Client Support Job Opening at Finastra
Education B.E/B.TECH
Job Location Bangalore
Experience Freshers
Skills C/C++, Java, SQL
Salary Upto ₹6 LPA (Expected)
Responsibilities of Technical Client Support Job Opening at Finastra
- Your deliverables as a [Role Name] will include, but are not limited to, the following:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Required Experience
- Academic qualifications: B.E/B.TECH (or equivalent)
- Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) SQL/ Java
- Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
- Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
- Excellent written and verbal communication in English
- Analytical abilities, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer facing team
Skills and Attributes You’ll Need to Be Successful
- Should be fluent in English.
- Good oral and written communication skills
- Aspires to learn, Fast learner
- Possesses right attitude and is a team player
- Displays very good trouble shooting skills
Finastra is a leading global fintech company providing software solutions and services to financial institutions. They specialize in core banking, lending, treasury, payments, and risk management. Finastra aims to improve operational efficiency and customer experience for its clients. They also have an open development platform called FusionFabric.cloud for collaborative innovation.
For More Info: https://www.finastra.com/
Click Here To Apply for Technical Client Support Job Opening
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