Wipro is hiring the System Engineer Job Opening for the Mumbai location. Please read the complete information carefully and apply if you are eligible for the System Engineer Job Opening at Wipro.
Eligibility Criteria for the System Engineer Job Openings:
Education: Bachelor's degree in Engineering
Job Location: Mumbai
Experience: Fresher
Skills: Troubleshooting Base Operating system issues
Job Description:
- Excellent communication skills
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customers’ emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can best support the user
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
Click Here To Apply for System Engineer Job Opening
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