Freshers Jobs Vacancy – Staff Platform Support Engineer Job Opening at Emerson

Emerson is hiring for the role of Staff Platform Support Engineer for the Bangalore location. Please read the complete information carefully and apply if you are eligible for a Staff Platform Support Engineer Job Opening at Emerson.

Eligibility Criteria:

Education: Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.

Job Location: Bangalore

Experience: Freshers.

Skills: LabVIEW , NI TestStand ,Problem-solving skills, Interpersonal communication and soft skills.

Salary: Upto ₹6LPA (​As per glassdoor).

Job Description for Staff Platform Support Engineer Job Opening at Emerson:

• Partner with customers to ensure their success through in-depth technical knowledge of NI products, platforms, and systems.
• Act as a primary point of contact to address and resolve customer issues and challenges.
• Collaborate with internal teams (e.g., R&D, Support) to accelerate issue resolution and ensure timely progress.
• Respond proactively to customer technical needs and concerns, helping to maintain or expedite their development schedules.
• Build strong customer loyalty and a reputation as a trusted technical partner.
• Develop long-term relationships with customers by anticipating their needs and providing valuable technical insights.
• Identify customer technical needs that go beyond standard support and propose premium support services.
• Assist in upselling premium support services to enhance customer satisfaction and revenue growth.
• Advocate for customer needs by recommending platform and system improvements to R&D.
• Provide valuable customer insights to the Sales team to help shape future business strategies.

Knowledge and Attributes:

• Maintain a high standard of service quality while consistently meeting Service Level Agreements (SLA) with a target of 90%+ in customer satisfaction surveys.
• Ensure regular and consistent on-site presence at customer locations to support ongoing technical needs.
• Achieve and continuously develop expertise in NI offerings and customer applications, staying up-to-date with evolving technologies.
• Demonstrate strong ownership and drive for customer success, ensuring that customer needs are prioritized and met effectively.
• Apply technical responsibilities to demand generation, identifying opportunities that align with business goals.

Required Experience: