Software Jobs – Software Engineer Job Openings at Informatica, Bangalore

Detailed Eligibility:

• B.E, BTech, MCA degree, or equivalent technical experience.
• Experience: 1 – 3 years of experience in the software industry.
• Any experience on COBOL, JCL, DB2, VSAM, or IMS with in-depth knowledge.

Required Skills:

• Strong in fundamentals of Z/OS operating system
• UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.
• Excellent analysis, debugging, problem-solving and troubleshooting skills.

Job Responsibilities:

• Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
• Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Understands impact of work on the feature/product/team
• Continuously enhancing knowledge through trainings and e-learning courses
• Helping customers succeed
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
• Provide regular reports for management that measure the effectiveness of the technical support function