Freshers Jobs Vacancy – Site Reliability Engineer – 1 Job Opening at Zendesk

Zendesk is hiring for the role of Site Reliability Engineer – 1 for the Pune location. Please read the complete information carefully and apply if you are eligible for the Site Reliability Engineer – 1 Job Opening at Zendesk.

Eligibility Criteria:

Education: Bachelor’s degree in Computer Science, Engineering, or a related field.

Job Location: Pune

Experience: 0 - 2 Years

Skills: Python, Go, or Bash.

Salary: Upto 6LPA to 9LPA(As per Glassdoor)

Job Responsibilities of Site Reliability Engineer – 1 Job Opening at Zendesk:

• Support and monitor production systems to ensure optimal performance and uptime.
• Assist with troubleshooting, incident response, and resolution of outages and performance issues.
• Collaborate with senior SREs to automate operational tasks and improve deployment workflows.
• Contribute to the development and maintenance of CI/CD pipelines.
• Set up and manage monitoring, alerting, and logging tools to improve observability.
• Write and maintain runbooks, documentation, and system architecture diagrams.
• Participate in post-incident reviews, learning from failures and identifying opportunities for improvement.
• Continuously apply and learn SRE best practices such as reducing toil, setting SLOs, and designing for resilience.

Required qualifications, capabilities, and skills:

• 0-2 years of experience in SRE, DevOps, or system administration.
• Familiarity with Linux/Unix environments and shell scripting.
• Understanding of cloud platforms (AWS, GCP, or Azure).
• Knowledge of containerisation and orchestration tools (e.g., Docker, Kubernetes).
• Basic understanding of CI/CD systems (e.g., Jenkins, GitHub Actions, GitLab CI).
• Basic Exposure to monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Datadog).
• Experience with version control systems like Git.
• Strong communication and collaboration skills.

Preferred Qualifications

• Basic experience with SRE/DevOps tooling and automation.
• Basic Understanding Familiarity with application monitoring tools (e.g., Datadog).
• Basic Experience writing automation scripts in Python, Go, or Bash.
• Basic Understanding Exposure to incident management tools (e.g., PagerDuty, Opsgenie).
• Awareness of core SRE concepts (SLIs, SLOs, error budgets, toil reduction).
• Eagerness to learn new technologies and improve engineering processes.

Why Join Us?

• Work with experienced engineers in a supportive, learning-first environment.
• Gain hands-on experience with real-world production systems and modern infrastructure tools.
• Be part of a collaborative team driving reliability and efficiency at scale.

Zendesk builds customer service software that powers billions of conversations, empowering teams to deliver exceptional customer experiences. The Pune team embodies a global, collaborative, and inclusive culture.

For more info: Click here!!

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