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Jr. Tech Support Analyst Job Opening at Warner Bros
Published in: Engineering

Freshers Jobs Vacancy – Jr. Tech Support Analyst Job Opening at Warner Bros

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Warner Bros is hiring for the role of Jr. Tech Support Analyst for the Hyderabad location. Please read the complete information carefully and apply if you are eligible for the Jr. Tech Support Analyst Job Opening at Warner Bros.

Eligibility Criteria:

Education: Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech) 

Job Location: Hyderabad 

Experience: 0 - 1 Years

Skills: Analytical and Problem-solving skills

Salary: Upto ₹5 LPA – ₹8 LPA(As per Glassdoor)

Responsibilities Of an Jr. Tech Support Analyst Job Opening at Warner Bros:

Operations and Administration

  • Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.
  • Provide remote/virtual support using Zoom or other remote tools available to technicians.
  • Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.
  • Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.

Escalations, Collaboration, and Documentation

  • Record Incidents accurately and timely in the ServiceNow ticket management system.
  • Identifying outdated documentation and reporting to manager/senior team members.
  • Keeping customers properly informed of open tickets.

Misc. 

  • Supporting Windows, OSX, IOS and Android operating systems.
  • Supporting Apple, Dell and Lenovo devices.
  • Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment.
  • Any other ad hoc responsibilities as requested by the Manager.

Required qualifications, capabilities, and skills:

 

  • 0 to 1 years of prior experience in supporting a complex technology environment and user based.
  • Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech)
  • Superior analytical and problem-solving skills.
  • Excellent written and verbal communication.
  • Excellent relationship building skills.
  • Work collaboratively within a team
  • Ability to handle multiple assignments concurrently.
  • Ability to prioritize based on criticality.
  • Comfortable with autonomy based on time zone.
  • English proficiency required: Upper-Intermediate​
  • Ability to work 100% onsite.
  • Ability to work Weekend, Public Holidays, and Shifts.
⚠️ Important Note:

This is a direct hiring opportunity – No hidden fees or charges for applying!

About the Company

Warner Bros. Discovery (WBD) is a global leader in media and entertainment, known for iconic brands such as HBO, CNN, Cartoon Network, Discovery Channel, and Warner Bros. Studios. With operations across more than 220 countries, WBD combines world-class storytelling with cutting-edge technology and innovation to deliver high-impact content experiences.

For more info: Click here!!

Click Here To Apply for the Jr. Tech Support Analyst Job Opening 

If the link is expired, the opportunity is closed or disabled by the company. Check for other opportunities.

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