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About the company
Verint is a cloud-native, AI-powered customer experience (CX) automation company that helps businesses improve contact center efficiency and customer satisfaction. It offers an open platform with AI bots for workforce engagement, analytics, and conversational AI, allowing companies to automate tasks and achieve measurable ROI quickly.
For more info: 🔗 Visit Official Verint Website
Do check below for Exciting Internships, Fresher & Experienced Roles at Verint
💼Trainee – Product Support – Bangalore ((NEW))
Verint is hiring an Trainee – Product Support for the Bangalore location. Please read the complete information carefully and apply if you are eligible.
Eligibility Criteria :
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Qualification: Bachelor’s degree in a technology discipline or related field -
Experience: Freshers -
Skills: SQL
Responsibilities:
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
Required Skills:
- Bachelor’s degree in a technology discipline or related field
- Willing to work in night shifts
- Knowledge of SQL will be added advantage
- Excellent Verbal and Communication skills
Stipend:₹ 4 LPA- ₹ 5 LPA (Glassdoor)
⚠️ Note: If the link is expired, the opportunity is closed or disabled by the company. Check for other opportunities.
