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About the company
Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.
For more info: 🔗 Visit Official Trellix Website
Do check below for Exciting Internships, Fresher & Experienced Roles at Trellix
💼 Technical Support Engineer – Apprentice – Bangalore ((NEW))
Trellix is hiring an Technical Support Engineer – Apprentice for the Bangalore location. Please read the complete information carefully and apply if you are eligible.
Eligibility Criteria :
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Qualification: Bachelor’s degree in Computer Science or a related field.
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Batch: 2021, 2022, 2023, 2024, 2025
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CGPA: Minimum 6.0 CGPA or 60% aggregate
Responsibilities:
- Act as the first point of contact for corporate/enterprise customers of Trellix.
- Handle real-time voice calls and portal cases and respond in a timely manner.
- Work in a team with assorted expertise.
- Update customers on progress of their cases on a regular-basis.
- Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
- Maintain a friendly, open, approachable, positive attitude.
- Willingness to work in 24×7 rotational shifts (including night shifts) is a must.
Required Skills:
- Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
- Basic networking knowledge.
- Beginner level knowledge on Linux is preferred.
- Knowledge of computer security procedures and protocol.
- Exposure to security concepts is an advantage.
- Excellent verbal & written communication skills is a MUST.
- Be able to effectively communication with global customers over phone & email.
Salary: ₹5 – 8 LPA (ambitionbo0x.com)
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