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About the company
eClerx Services Ltd (est. 2000) is a Mumbai-based, NSE/BSE-listed firm providing BPO, automation, and analytics services to Fortune 2000 companies across industries like finance, retail, and tech. It focuses on digital marketing, customer operations, and financial services, employing over 16,000 people across global delivery centers.
For more info: 🔗 Visit Official eClerx Website
Do check below for Exciting Internships, Fresher & Experienced Roles at eClerx
💼 Analyst — Chandigarh((NEW))
eClerx is hiring an Analyst for the Chandigarh location. Please read the complete information carefully and apply if you are eligible.
Eligibility Criteria :
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Qualification: Bachelor's degree in any field is preferred. -
Experience: 0 - 2 Years -
Skills: Strong communication skills
Responsibilities:
- Make outbound calls to customers to address reported technical issues.
- Listen actively to customers’ concerns and accurately diagnose the root cause of the problem.
- Provide clear and concise instructions to customers on troubleshooting steps.
- Guide customers through troubleshooting processes, ensuring they understand each step.
- Utilize various tools and resources to identify and resolve technical issues efficiently.
- Document all interactions and resolutions accurately in the customer database.
- Escalate unresolved issues to appropriate internal/external teams for further investigation.
- Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
- Adhere to company policies and procedures at all times.
Required skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with frustrated customers.
- Technical aptitude and ability to quickly learn and understand new technologies.
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.
- High school diploma or equivalent; additional technical certifications are a bonus.
Stipend: ₹2LPA – 3LPA(Glassdoor)
⚠️ Note: If the link is expired, the opportunity is closed or disabled by the company. Check for other opportunities.
