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About the company
Blue Yonder is a leading AI-driven, end-to-end supply chain management company that helps retailers, manufacturers, and logistics providers optimize planning, fulfillment, and delivery. Headquartered in Scottsdale, Arizona, and owned by Panasonic, it offers a cloud-native platform for real-time visibility, utilizing AI/ML for demand forecasting and inventory management
For more info: 🔗 Visit Official Blue Yonder Website
Do check below for Exciting Internships, Fresher & Experienced Roles at Blue Yonder
💼 Support Engineer 1 — Bengaluru & Hyderabad ((NEW))
Blue Yonder is hiring an Support Engineer 1 for the Bengaluru and Hyderabad locations. Please read the complete information carefully and apply if you are eligible.
Eligibility Criteria :
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Qualification: Bachelor’s degree (STEM preferred) -
Experience: 0 - 2 Years -
Skills: Strong Analytical Skills
Responsibilities:
- Understanding customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
- Reviewing the product source code or design document as necessary
- Owning and resolve all cases for global customers, adhering to defined SLA’s
- Documenting learnings and create knowledge articles for repeated cases
- Replicating and maintain customer environments
- Maintaining knowledge of customer solution and customization
- Demonstrating sense of urgency and swiftness with all customer interactions
- Acting as Techno-functional POC for all cases and ensure timely triage and assignment
- Utilizing instant messenger and other tools to collaborate globally
- Working in shifts and being flexible with the timings
- Meeting organization and team level goals
- Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure
- Identifying areas of improvement and scope of automation on routine tasks or activities
- Helping in meeting team level goals and be a team player
Required skills:
- Bachelor’s degree (STEM preferred) and minimum 0 to 2 years
- Good Communication and Strong Analytical Skills
- Supply Chain domain experience
- Possess Strong Techno-Functional Expertise
- Tech Savvy able to adapt to any technology faster
- Experience of managing ERP products is preferred
- Provide technical and solution leadership during Critical/Major issues.
- Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability
- Experience with varied tools such as AppD & Splunk
- Experience working in a team
Stipend: ₹ 9 LPA – 12 LPA(Glassdoor)
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