Explore Exciting Fresher & Experienced Roles at Alegeus

Alegeus is hiring an IT Support Engineer I for the Bangalore location. Please read the complete information carefully and apply if you are eligible.

Eligibility Criteria :

• Qualification: Bachelor's degree in a technical discipline preferred or equivalent experience

• Experience:  0 - 3 Years

• Skills: Strong analytical, prioritization, time management, and follow-up skills.

Responsibilities:

• Triage incoming requests to the team and with direction from management, assign tasks and track request prioritization.
• Diagnose, troubleshoot, and resolve software application, hardware, and connectivity issues related to service and product offerings.
• Respond promptly to customer inquiries via telephone, email or web.
• Manage multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and supplying prompt progress updates to customers and manager.
• Supply employee training on proper system use.
• Work closely with other teams to manage technical escalations and issue resolution.
• Show enhancement opportunities to promote efficiency.
• Create, document and adopt methods to help drive improvement and efficiency in all Help Desk related functions, including technical and non-technical guides.
• Manage with HR & Senior Manager, IT (Information Technology) Operations, new hire configuration including workstations, telephony, and all technical requirements.
• Manage systems that are internal client facing, including Active Directory, Office, SharePoint, Phone System and Azure AVD (Azure Virtual Desktop).
• Monitor and support proper system configuration for user endpoints (PC and AVD).
• Ability to work flex shift hours.

Required Skills:

• Bachelor’s degree in a technical discipline preferred or equivalent experience.
• The desired candidate should have excellent customer interaction skills with the ability to handle and diffuse challenging customers and situations.
• The ability to multi-task and work under dynamic conditions and constraints with minimal supervision, i.e., strong analytical, prioritization, time management, and follow-up skills.
• The ability to respond to customers in writing and over the phone with a high degree of professionalism and accuracy.
• Ability to use remote tools to support users
• High ability with Microsoft Office suite.
• Strong technical knowledge of PC operating systems
• Technical knowledge of Mac operating systems
• Azure Virtual Desktop configuration and support
• Microsoft MECM (Microsoft Endpoint Configuration Manager) (SCCM/Intune) configuration and support
• JAMF
• Strong interest in learning new things and comfort in pushing new boundaries
• PowerShell and/or other scripting technologies in the Windows and Mac environment
• Azure management
• Virtual Desktop

ROLE-BASED COMPETENCIES

• Efficiency. Able to produce significant output with minimal wasted effort.
• Organized. Can evaluate competing priorities, select intelligently and plan appropriately.
• Action oriented. A strong bias toward action and persistence to see things through to completion.
• Analytical. Able to structure and process data and draw conclusions. Able to act based upon data/fact.
• Communication. Clear and effective communicator in both verbal and written form.

Stipend: ₹5 LPA – 15 LPA (Glassdoor)

Apply here