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Wesco is hiring for the role of Associate Engineer for Pune location. Please read the complete information carefully and apply if you are eligible for Associate Engineer Job Opening at Wesco
Eligibility Criteria :
Education: Bachelor's Degree in Engineering or related discipline required; Master’s Degree preferred
Job Location: Pune
Experience: Min 1 year
Skills: Microsoft Office Outlook, Word, Excel, and PowerPoint
Salary: Upto ₹6.5 LPA (Expected)
Key Responsibilities of Associate Developer Job Opening at Wesco:
- Resolve issues in a timely manner using customer-facing and internal documentation on best practices.
- Troubleshoot flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
- Delivers an exceptional level of customer service providing infrastructure support.
- Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
- Handles support cases, including troubleshooting of audio, video, and ethernet networking problems.
- Ensures response and resolutions meet the terms of service level agreements.
- Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes.
- Utilizes customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
Preferred Skills:
- Minimum 1 year of experience supporting network and AV operations
- 1 year required delivering support in ethernet technologies and concepts
- Network routing & switching
- Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines
- Ability to managed MS O365, MFA and other application management at administrative level
- Possess a customer-centric mindset
- Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
- Excellent oral and written communication
- Interact with individuals to provide needed information
- Timely response to client and internal peers
- CCNA or JNCIA Certification preferred
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
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