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MoEngage is hiring for the role of Associate Technical Writer for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the Assoc Technical Writer Job Opening at MoEngage
Eligibility Criteria
Education : BCA, BSc, or BE/BTech in Computer Science, or related degree
Job Location: Bangalore
Experience: 0 – 2 years
Skills: SDLC, DDLC, JIRA, Rally
Salary: Upto ₹8 LPA (Expected)
Responsibilities:
- Write technical content for complex software products.
- Collaborate with different teams such as Product Management, Quality Assurance, Development, Product Design to understand new features, enhancements, use cases, and issues in the product.
- Understand documentation requirements and customer needs, estimate documentation efforts, plan releases, and communicate work updates to stakeholders proactively.
- Prepare, edit, publish, and maintain documentation for product releases.
- Research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
- Organize existing documents, identify documentation gaps, improve documentation quality, and drive new projects.
- Build relationships with customer-facing teams (Sales, Support, and Success team) and use their feedback to drive simplicity and usability of documentation.
- Develop content that addresses complex problems, drives user engagement, and decreases support tickets.
- Manage multiple priorities in a fast-paced, ever-changing environment with less supervision.
- Follow the established style guide and templates to ensure consistency.
- Adhere to the defined documentation process and work with a team of writers.
Skills Required for Assoc Technical Writer Job Opening at MoEngage:
- 0 to 2 years of experience in technical writing or certification in technical writing.
- MA (Journalism, Media, English, Mass Communication), BCA, BSc, or BE/BTech in Computer Science, or related degree.
- Understanding of the software development life cycle (SDLC) and document development life cycle (DDLC).
- Understanding of documentation types such as user guides, release notes, API references, SDK documentation, knowledge base articles, and other resources.
- Excellent communication (verbal and written) skills.
- Good editing skills with attention to detail.
- Good planning, organizational, and interpersonal skills.
- Working knowledge of:
- Documentation tools (such as MediaWiki, Confluence, or WordPress Documentation plugins)
- Image-editing tools (such as SnagIt)
- Video-editing tools (such as Camtasia)
- Project management tools (such as Jira or Rally)
- Strong analytical and problem-solving skills.
- Ability to make progress with less-than-complete information.
- Experience of documenting web services technologies, APIs, SaaS applications, enterprise-class client/server software, IDEs, or SDKs with the ability to read code will be an added advantage.
IMPORTANT NOTE: There are no hidden fees to apply for this job opening. So any candidate who is eligible can directly apply.
About the Company:
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