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Alcon is hiring for the role of Associate Software Engineer for the Bangalore Location. Interested people can read the entire information carefully and apply if you are eligible for the Assoc Software Engineer Job Opening at Alcon
Eligibility Criteria For Assoc Software Engineer
Education Bachelor’s Degree of Engineering or related fields
Job Location Bangalore
Experience 0-1 Years
Skills HTML, CSS, Javascript, React JS
Salary Upto ₹6.5 LPA (Expected)
Key Roles & Responsibilities of Assoc Software Engineer Job Opening at Alcon
- User Support:
- Provide responsive and effective support to end-users, addressing issues related to the Custom Pak® Designer promptly.
- Ensure response and resolution times meet SLA requirements
- Collaborate with customer support teams to understand user concerns and feedback.
- AWS Infrastructure Management:
- Monitor and maintain the AWS infrastructure supporting the Custom Pak® Designer portal to ensure high availability.
- Respond to alerts and incidents promptly, troubleshooting and resolving issues to minimize user impact.
- Communication:
- Communicate with users, both internally and externally, to provide status updates on reported issues and resolutions.
- Work closely with cross-functional teams, translating technical details into user-friendly language.
- CommExNow ticket/Incident Resolution:
- Investigate and resolve incidents related to performance, functionality, and user access.
- Collaborate with development teams to escalate and address complex technical issues.
- Sprint:
- Perform QA testing on JIRA stories from regular sprints.
- Actively participate in Sprint Retrospective sessions to identify and initiate process improvements (continuous improvement).
- Documentation:
- Maintain comprehensive documentation of support processes, issue resolutions, and user interactions.
- Create and update knowledge base articles for common user queries.
- Training and Education:
- Provide training and support materials for users to enhance self-service capabilities.
- Conduct training sessions for internal teams on common user issues and resolutions.
Preferred Skills for Assoc Software Engineer Job Opening
- Min. 0-1 year of IT experience preferably with some familiarity of Medical devices and commercial applications
- Hands on experience in developing user stories in a connected web-based application applications
- Ability to build strong relationships and communicate with a breadth and variety of internal and external stakeholders.
- Ability to work with others in Agile high paced, fluid, multi-cultural and multi-disciplinary team
- Programming Languages : Python, Java
- Cloud Computing, AWS, CI/CD Pipelines,Development with AWS Services, Security, Deployment
- Web-Development :
○ Front-End Technologies: Angular Typescript, HTML, CSS, Javascript, React JS
○ Back-End Technologies: Node JS, Express, FastAPI - Working experience using AWS cloud, EC2, S3, Lambda, PostgreSQL, Python, AWS Cloudwatch, AWS X-Ray, PGAdmin, microservices, API and other AWS services, Agile tools: Jira/ Confluence, Testing tools: Q-Test/Tosca is a bonus
IMPORTANT NOTE
There are no hidden fees to apply for this job opening. Any eligible candidate can apply directly.
About the Company
At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances.
Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction.
For more Info: Click Here!!
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