Freshers Jobs Vacancy – Technical Support Job Opening at UnifyCX

Experience Freshers

Skills Strong analytical thinking

Salary Upto ₹6 LPA (Expected)

Responsibilities Of Technical Support Job Opening at UnifyCX

• Website Management:
  • Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP.
  • Work with web hosting tools such as cPanel and WHM for website management.

   

• Domain and Email Handling:
  • Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands.
  • Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues.

   

• Network Protocols:
  • Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert.

   

• Customer Interaction:
  • Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues.
  • Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge.

   

• Troubleshooting & Problem Solving:
  • Develop and apply strong troubleshooting skills to resolve technical issues efficiently.

   

• Collaboration:
  • Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues.

   

• Feedback Loop: Collect and relay customer feedback to help improve our products and services.

Basic Qualifications Required to be Successful in this Role

• Excellent communication skills (Written and verbal)
• Good problem-solving and analytical abilities
• Also have Good data analysis skills and good attention to details
• Work in a fast-paced environment
• Must have the ability to work in challenging projects
• Enthusiastic, Innovative, Self-driven

Click Here To Apply for for Technical Support Engineer Job Opening

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