Freshers Jobs Vacancy – Technical Support Engineer Job Opening at Mozilor

Mozilor is hiring a Technical Support Engineer for the Calicut location. Please read the complete information carefully and apply if you are eligible for the Technical Support Engineer Job Opening at Mozilor.

Eligibility Criteria:

Education: B.Tech, MCA, or B.Sc. (Computer Science or IT preferred)

Job Location:  Calicut

Experience: 0 - 1 Years

Skills: JavaScript, HTML, and CSS

Salary: Up to ₹2.8 Lakhs to ₹3 Lakhs annually  (As per Glassdoor)

Responsibilities for the Technical Support Engineer Job Opening at Mozilor:

• Provide high-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS-based products.
• Resolve pre-sales and post-sales queries efficiently, adhering to defined support SLAs.
• Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism.
• Analyze issues from the customer’s perspective to deliver accurate, actionable solutions.
• Act as a product consultant by understanding customer needs and mapping them to product capabilities.
• Assist customers by configuring the product to meet their specific requirements.
• Maintain accurate records of customer interactions and support activities.
• Stay updated with product features, updates, and best practices to provide accurate information.

Required qualifications, capabilities, and skills:

For more info: click here!!

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