Experienced Jobs Vacancy – Technical Support Engineer Job Opening at Bentley

Bentley System Co is hiring for the role of Technical Support Engineer for the Pune (Hybrid) location. Please read the complete information carefully and apply if you are eligible for the Technical Support Engineer Job Opening at Bentley.

Eligibility Criteria:

Education: Bachelor’s degree, preferably in Mechanical, Chemical Engineering or other related disclipline.

Job Location: Pune (Hybrid)

Experience: 1 - 3 years

Skills: AutoCAD, SQL  and MS Access. 

Stipend: Up to ₹8 Lakhs to ₹14 Lakhs annually  (As per Glassdoor).

Job Responsibilities of a Technical Support Engineer Job Opening at Bentley:

• Participating in a 24/5 global support environment.
• Working predominately ANZ hours, with flexibility to work in different shift times when required.
• Care about our users and focus on making sure our products can support their success.
• Provide technical diagnosis and resolution to reported issues regarding specific Bentley Products.
• Advise and educate users on accurate Bentley Products workflows.
• Accurately and timely update providing clear information on resolution progress.
• Proactively drive resolution of cases collaborating with internal and external stakeholders.
• Document and monitor software defects.
• Create technical knowledge in the form of Knowledgebase Articles or Communities Posts.
• Communicate with team members regarding current/ongoing issues via daily scrum team calls.
• Contributing to content creation and revision across videos, technical tutorials, blogs, KB articles, etc.
• Building strong relationships with users to become a ‘trusted advisor’.

Required qualifications, capabilities, and skills:

• Bachelor’s degree, preferably in Mechanical, Chemical Engineering or other related disclipline.
• 1-3 years’ experience in engineering and technical support, ideally in a cloud-based environment.
• A ‘user first’ approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
• Professionalism, patience and empathy.
• Excellent written and oral communication as well as strong user-facing skills.
• Strong ability to keep accurate and thorough notes on support tickets.
• Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders.
• Adaptability and passion to learn and provide exceptional outcomes to the user.
• Ability to ask targeted questions to understand product issues quickly and efficiently.
• High emotional intelligence when talking with users and the ability to methodically document information.
• Strong collaborative skills to work closely with global colleagues in a team environment.
• Ability to manage time effectively by, prioritizing, scheduling, escalating and delegating tasks when necessary, to ensure they are completed within expected timelines.
• A positive attitude and commitment to be part of the solution.
• Exposure to Bentley Systems’ products or capital infrastructure software.
• Exposure to MicroStation, AutoCAD, ProjectWise or BIM.
• Fundamental knowledge of database as MS Access, SQL would be an asset.
• Knowledge of IT Service Management, including frameworks such as ITIL.

Bentley Systems, Incorporated is a leading global provider of software solutions for infrastructure engineering. Founded in 1984 and headquartered in Exton, Pennsylvania, USA, Bentley develops software that supports the design, construction, and operations of roads, bridges, buildings, industrial plants, power stations, and utility networks.

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