Freshers Jobs Vacancy – Technical Support Apprentice Job Opening at Trellix

Trellix is hiring for the role of Technical Support Apprentice for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the Technical Support Apprentice Job Opening at Trellix

Eligibility Criteria 

Education: Bachelor’s degree or equivalent in Information Technology or related field

Job Location: Bangalore.

Experience:  Fresher

Skills: Linux , good communication skills.

Salary: Up to ₹5 to ₹10 LPA (As per Glassdoor)

Job Responsibilities of Technical Support Apprentice Job Opening at Trellix:

• Act as the first point of contact for corporate/enterprise customers of Trellix.
• Handle real-time voice calls and portal cases and respond in a timely manner.
• Work in a team with assorted expertise.
• Update customers on progress of their cases on a regular-basis.
• Leverage team members’ expertise to deliver resolutions to customers in a timely manner
• Maintain a friendly, open, approachable, positive attitude.
• Willingness to work in 24×7 rotational shifts (including night shifts) is a must.

Required qualifications, capabilities, and skills:

• Excellent communication skills (Written and verbal)
• Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
• Basic networking knowledge.
• Beginner level knowledge on Linux is preferred.
• Knowledge of computer security procedures and protocol.
• Exposure to security concepts is an advantage.
• Excellent verbal & written communication skills is a MUST.
• Be able to effectively communication with global customers over phone & email.

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world.  Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.

For more info visit,  Click Here

Click Here To Apply for Technical Support Apprentice Job Opening.

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