Freshers Jobs Vacancy – Technical Support Analyst- 1 Job Opening at Oracle

Oracle is hiring for the role of  Technical Support Analyst- 1  for the India location. Please read the entire information carefully and apply if you are eligible for the Technical Support Analyst- 1 Job Opening at Oracle.

Eligibility Criteria:

Education: Bachelor's degree, academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.

Job Location: India

Experience:  0 to 2+ years

Skills: Incident Management, SQL (Structured Query Language) and Technical Support

Salary: Up to ₹4 to ₹7 LPA (As per Glassdoor)

Job Responsibilities of Technical Support Analyst- 1 Job Opening at Oracle:

• Involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally.
• Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers.
• Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity.
• You’ll strike a balance between client and business needs.
• Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.

Required Qualifications, Capabilities, and Skills:

• Require the candidate be efficient in SQL
• A minimum of four years of related work experience and a bachelor’s degree, including:
  • An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
• 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
• Knowledge of SQL.
• Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
• Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
• Prospective employees need to be ready to work different shifts and provide on-call support.
• Skills required Incident Management, SQL (Structured Query Language) and Technical Support

Oracle is a large technology company known for its database software, cloud computing services, and enterprise software applications. It’s a major player in the IT market, offering a wide range of products and services for businesses of all sizes. Oracle’s flagship product, Oracle Database, is a leading relational database management system

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