Freshers Jobs Vacancy – Jr. Associate Job Opening at Deloitte

• Entry level role with min of 6 month to 1 year of experience.
• Respond to customer inquiries through multiple channels – Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
• Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
• Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)
• Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support.
• Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.
• Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
• Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.
• Reporting and updating supervisors for daily progress and guidance on assignments and concerns.
• Demonstrate flexibility in working in different shifts (24×7 operations).

Required Skills for Marketing Automation Analyst Job Opening at Deloitte:

• Excellent verbal and written communication skills in English;
• Able to multitask without forgoing attention to detail.