Explore Exciting Fresher & Experienced Roles at Loop

Loop is hiring an Product Support Intern for the Bangalore location. Please read the complete information carefully and apply if you are eligible.

Eligibility Criteria :

• Qualification: Bachelor’s in computer science, Information Technology, Engineering, or related fields.

• Experience:  0 - 2 Years

• Skills:  Java, Python, JavaScript, React.js, Node.js, and SQL

Responsibilities:

• Resolve product-related queries using chat-based software and manage merchant issues on Slack.
• Own Customer Satisfaction (CSAT) by delivering timely, empathetic, and accurate resolutions.
• Proactively identify and resolve process issues to improve support efficiency.
• Meet quality standards, KPIs, and KRAs consistently across all support channels (email, chat, Slack, video).
• Provide technical troubleshooting and product expertise for Shopify/Loop Subscriptions, using internal documentation and staying updated on product changes.
• Identify trends and report missing documentation to relevant teams.
• Address outages or critical issues quickly, ensuring timely communication with engineers and managers.
• Provide outbound video support as requested.

Required Skills:

• Understanding of JavaScript, HTML, and CSS.
• Comfortable with Night shift from office in Gurgaon
• Initiative-focused mindset with a self-driven approach.
• Strong problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Bachelors degree in a technology-related field.
• Experience in the SaaS industry.

Good to Have

• Experience in the e-commerce industry.
• Exposure to startup environments and flexibility to adapt quickly.

Perks

• Stipend: INR 25000 per month
• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance

Stipend: INR 25000 per month

Apply Now