Freshers Jobs Vacancy – Associate Service Desk Representative Job Opening at Diebold Nixdorf

Diebold Nixdorf is hiring for the role of Associate Service Desk Representative for the Hyderabad location. Please read the complete information carefully and apply if you are eligible for Associate Service Desk Representative Job Opening at Diebold Nixdorf.

Eligibility Criteria:

Education: Bachelor's or Master's degree 

Job Location: Hyderabad

Experience: 0 - 2 Years

Skills: Good Communication

Salary: Upto 3.5LPA to 5LPA (As Per Glassdoor)

Responsibilities of an Associate Service Desk Representative Job Opening at Diebold Nixdorf:

• Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
• Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
• Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
• Uses remote tools to troubleshoot, analyze and resolve technical issues.
• When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
• Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
• Informs manager or dedicated IRM team in case of customer escalations.
• Documents all activity and updates the appropriate knowledge management, reporting and other systems.
• Ensures high levels of customer satisfaction at all times.

Required qualifications, capabilities, and skills:

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
• Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.

Diebold Nixdorf is a leading global provider of connected commerce solutions for the banking and retail sectors. The company specializes in designing, manufacturing, and servicing ATMs, POS systems, and related software. With a strong focus on innovation and digital transformation, Diebold Nixdorf helps businesses enhance operational efficiency and customer experiences worldwide.

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