Verint is hiring an Trainee – Product Support for the Bangalore location. Please read the complete information carefully and apply if you are eligible.

Eligibility Criteria :

• Qualification: Bachelor’s degree in a technology discipline or related field 

• Experience:  Freshers

• Skills: SQL
  

Responsibilities:

• Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
• Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
• Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
• Deliver customer base notifications, marketing information, or product information as required.
• Other duties and responsibilities as assigned.

Required Skills:

• Bachelor’s degree in a technology discipline or related field
• Willing to work in night shifts
• Knowledge of SQL will be added advantage
• Excellent Verbal and Communication skills

Stipend:₹ 4 LPA- ₹ 5 LPA (Glassdoor)

Apply here