Eligibility Criteria 

Education : Graduation in Computer Science and Engineering or a related field

Job Location: Chennai

Experience: 0-4 years

Skills: programming skills

The post Freshers Jobs Vacancy – Software & Application Development Job Opening at Tata appeared first on JumpWhere.

Eligibility Criteria:

Education: Bachelors of Science/BE/ BTech

Job Location: Chennai

Experience: 0-3 years

Skills: Excel, Word, etc

Job Description for Jr Custom Service Executive Job Opening at Tata :

• Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations.
• Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.
• Must be able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations.
• as high level knowledge of networking technology to include hardware, software, network management tools, and protocols across LAN, WAN, IP Telephony / Voice, Firewall and Network Management platforms to enable effective communications, problem identification, and manage resolution of issues.

Preferred Skills:

• Candidate must have customer service and project co-ordination management background (Telecom), along with a strong knowledge services and provisioning life cycles.
• Must also have a minimum of 2-4 years’ experience working in Telecom Order Validation process or more of the following: complex voice ordering processes, complex data ordering processes.
• Candidate must be skilled in key decision-making based upon the requirements and best interest of the customer.
• Often, decision-making requires impromptu, independent action. Strong interpersonal; oral and written communications.
• Expertise with desktop applications (Excel, Word, etc.).
• Ability to quickly learn applications and process.
• Ability to multi-task and work independently with minimal supervision in a non-structured environment.
• Superior interpersonal skills required to work with other departments/subsidiaries and the client to develop timelines for project deliverables.
• Customer Change Control knowledge desired.
• Continuous Night Shift (US Shift)

Mandatory Skills:

• Fluent English – Excellent written and spoken.
• Industry Tools: MS-SharePoint, Microsoft Office Suite MS Office (Excel, Word, Project, Project Professional, Access, Visio)
• Multi-tasking
• Working independently with minimal supervision in a non-structured environment.
• Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal.
• Project management principles and able to learn and apply new knowledge and project management expertise to the needs of the business.
• Skill and proficiency in many project management and data network engineering functions and the ability to integrate across disciplines
• Knowledge of communication technologies and networking technologies
• Flexible, analytical, stress resistant and a team player
• Able to work in an autonomous fashion.
• Demonstrated exceptional performance (demonstrated results above expectations).
• Work in 24×7 / Various time zones as per customer requirement
• Working with telecommunications carriers.

Certifications:

• Bachelors of Science/BE/BTech with relevant exp will also be considered.
• Information Technology Infrastructure Library (ITIL) certification/ITIL Foundation is required.

About the Company:

https://www.tata.com/

Click here to Apply  for the Jr Custom Service Executive Job Opening

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The post Freshers Jobs Vacancy – Jr Custom Service Executive Job Opening at Tata appeared first on JumpWhere.