• Contribute to quality engineering, automation testing, and continuous integration practices with an emphasis on back-end API, systems integration, UI automation, and Performance Testing.
• Work with multiple teams spread across India for continuous improvements, innovative and own initiatives
• Design and develop frameworks and robust automation test scripts
• Conduct code reviews to manage automation code quality and guide teams for improvements and adherence to best practices.
• Works on ongoing projects and assignments of diverse scopes apply broader knowledge of industry standards/practices and own complete quality for module/s with minimal to no supervision needed.
• Work closely with product and development teams for scoping/sizing after clarifying requirements and creating the strategy and technical design for quality delivery.
• Participate in sprint planning meetings and daily stand-ups work with teams and adapt to changing needs in a fast-moving environment.

• Programming Skills: Proficiency in JavaScript, or Python is a must. You don’t need to be a coding master yet, but having some experience will help you get a head start
• Learners, First and Foremost: We don’t expect you to know everything — but we do expect you to be hungry to learn. If you’re curious and passionate about growing your skills, we’re here to mentor you!
• Go-Getters: We need people who take initiative, roll up their sleeves, and get things done. You’re not the type to wait for direction — you’re always thinking ahead and ready to tackle challenges
• Availability & Dedication: We’re looking for interns who can bring their energy to the table. You need to be available, focused, and ready to contribute as part of a fast-paced, innovative team
• Quick Adaptability: The tech world moves fast, and so do we! You should be able to pick up new tools, technologies, and methodologies quickly
• Problem-Solvers: When problems arise, you’re excited to find creative solutions. Whether it’s collaborating with teammates or diving deep into code, you thrive on making things work

Minimum Qualifications

• Strong understanding of computer science fundamentals and data structures.
• Knowledge of open-source automation tools.
• Understanding QA methodologies, life cycle and processes, and project management techniques.

What You’ll Gain

• Internship Certificate: Upon successful completion of the internship, you will receive an official internship certificate from MoEngage, validating your contribution and learnings.
• Potential Full-Time Opportunity: Exceptional performers may be considered for a full-time role based on performance and business needs.
• Real-World Experience: Hands-on experience with automated testing frameworks, software development projects, and collaboration with various teams.
• Mentorship & Development: Guidance from experienced SDETs, developers, and product managers to accelerate your learning and professional growth.
• Career Growth: Become a Subject Matter Expert (SME) in test automation, with opportunities to take on increasing responsibility and ownership over time.
• Domain knowledge: Good exposure to sales and marketing automation.

• Write technical content for complex software products.
• Collaborate with different teams such as Product Management, Quality Assurance, Development, Product Design to understand new features, enhancements, use cases, and issues in the product.
• Understand documentation requirements and customer needs, estimate documentation efforts, plan releases, and communicate work updates to stakeholders proactively.
• Prepare, edit, publish, and maintain documentation for product releases.
• Research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
• Organize existing documents, identify documentation gaps, improve documentation quality, and drive new projects.
• Build relationships with customer-facing teams (Sales, Support, and Success team) and use their feedback to drive simplicity and usability of documentation.
• Develop content that addresses complex problems, drives user engagement, and decreases support tickets.
• Manage multiple priorities in a fast-paced, ever-changing environment with less supervision.
• Follow the established style guide and templates to ensure consistency.
• Adhere to the defined documentation process and work with a team of writers.

• 0 to 2 years of experience in technical writing or certification in technical writing.
• MA (Journalism, Media, English, Mass Communication), BCA, BSc, or BE/BTech in Computer Science, or related degree.
• Understanding of the software development life cycle (SDLC) and document development life cycle (DDLC).
• Understanding of documentation types such as user guides, release notes, API references, SDK documentation, knowledge base articles, and other resources.
• Excellent communication (verbal and written) skills.
• Good editing skills with attention to detail.
• Good planning, organizational, and interpersonal skills.
• Working knowledge of:
• Documentation tools (such as MediaWiki, Confluence, or WordPress Documentation plugins)
• Image-editing tools (such as SnagIt)
• Video-editing tools (such as Camtasia)
• Project management tools (such as Jira or Rally)
• Strong analytical and problem-solving skills.
• Ability to make progress with less-than-complete information.
• Experience of documenting web services technologies, APIs, SaaS applications, enterprise-class client/server software, IDEs, or SDKs with the ability to read code will be an added advantage.

• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
• Communicating effectively (both verbal and written) with our customers and internal stakeholders
• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
• Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
• Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
• Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
• Communicating well with different audiences (developers, technical and non-technical users)
• Should be flexible to work in shifts based on business requirements, including night shifts

Things to expect as a part of the Solutions Engineering team:

• Continuous learning on the end to end product and exposure to our cutting edge tech stack.
• Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
• The prime and critical focal point for the company.
• Be part of growing team and has immense visibility across the organization
• Flexible culture and all doors open to drive ownership and leadership.
• Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

NOTE: This is not a developer profile and does not involve coding.

• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
• Communicating effectively (both verbal and written) with our customers and internal stakeholders
• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
• Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
• Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
• Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
• Communicating well with different audiences (developers, technical and non-technical users)
• Should be flexible to work in shifts based on business requirements, including night shifts

Things to expect as a part of the Solutions Engineering team:

• Continuous learning on the end to end product and exposure to our cutting edge tech stack.
• Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
• The prime and critical focal point for the company.
• Be part of growing team and has immense visibility across the organization
• Flexible culture and all doors open to drive ownership and leadership.
• Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

NOTE: This is not a developer profile and does not involve coding.