eClerx  is hiring an Analyst for the Mumbai location. Please read the complete information carefully and apply if you are eligible.

Eligibility Criteria :

• Qualification: Bachelor's Degree (Any Graduate)

• Experience:  0 - 2 Years

• Skills: Strong communication skills

Responsibilities:

• Review customer service notes
• Check status of services on account in diagnostic tools
• Take appropriate steps to resolve customer’s problems
• Troubleshoot technical issues related to customer’s services
• Communicate effectively and close the loop with clients in case of observations
• Update status in internal as well as client tools
• Meet process expectations with high quality standards and adherence to SLAs
• Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience 
• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Professional in conduct/behaviour, appearance and communication
• Understanding of web technology and cable setup
• Reliability in terms of attendance and timing
• Flexible for 24×7 shifts
• Should not have any commitments – part time courses, tuitions, etc. that hamper work performance

Required skills:

• Basic knowledge of excel
• Experience in troubleshooting related process
• Ability to analyse information and evaluate results to choose the best solution and solve problems
• Good documentation skills

Stipend:  ₹2LPA – 3LPA(Glassdoor)

Apply Now