eClerx  is hiring an Analyst for the Chandigarh location. Please read the complete information carefully and apply if you are eligible.

Eligibility Criteria :

• Qualification: Bachelor's degree in any field is preferred.

• Experience:  0 - 2 Years

• Skills: Strong communication skills

Responsibilities:

• Make outbound calls to customers to address reported technical issues.
• Listen actively to customers’ concerns and accurately diagnose the root cause of the problem.
• Provide clear and concise instructions to customers on troubleshooting steps.
• Guide customers through troubleshooting processes, ensuring they understand each step.
• Utilize various tools and resources to identify and resolve technical issues efficiently.
• Document all interactions and resolutions accurately in the customer database.
• Escalate unresolved issues to appropriate internal/external teams for further investigation.
• Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
• Adhere to company policies and procedures at all times.

Required skills:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and patient when dealing with frustrated customers.
• Technical aptitude and ability to quickly learn and understand new technologies.
• Previous experience in a technical support or customer service role is preferred.
• Familiarity with CRM software and call center technology is a plus.
• High school diploma or equivalent; additional technical certifications are a bonus.

Stipend:  ₹2LPA – 3LPA(Glassdoor)

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