Eligibility Criteria:

Education: BE/BTech/MCA degree or above in Computer Science/IT

Job Location: Bangalore (Hybrid Remote) 

Experience: 0 - 2 Years

Skills: Network protocols, SQL

Stipend: Up to ₹5 LPA – ₹8 LPA (As per Glassdoor).

Job Responsibilities of Associate Technical Support I Job Opening at Anthology:

First-Level Support

• Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
• Troubleshooting and resolving common technical problems related to operating systems, networks, and applications
• Communicating with clients via email, chat, and phone to provide updates and resolve issues

Root Cause Analysis & Knowledge Base

• Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients
• Continuously improving knowledge base content and contributing to the creation of documentation to address common issues

Customer Communication

• Effectively communicating with customers, ensuring clear updates and timely resolutions for reported issues
• Act as a liaison between technical teams and customers to ensure a smooth support experience

On-Call & Shift Work

• Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
• Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.

Problem-Solving & Troubleshooting

• Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
• Proactively monitor systems and escalate issues when necessary to minimize downtime

Collaboration & Teamwork

• Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
• Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues

Required qualifications, capabilities, and skills:

• 0-2 years of experience in IT support, system administration, or a related field
• Familiarity with ticketing systems such as ADO & Salesforce
• Proficiency in Windows or Linux operating systems
• Basic understanding of network protocols (TCP/IP, DNS, DHCP)
• Experience in web server management and associated troubleshooting
• Basic knowledge of SQL (writing basic queries)
• PowerShell scripting skills for automation and troubleshooting
• Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
• Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
• Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
• Ability to handle multiple tasks in a fast-paced, dynamic environment
• Strong attention to detail and commitment to high-quality service delivery
• Fluency in written and spoken English

Preferred skills/qualifications:

• Understanding of virtualization technologies (e.g., VMware, Docker)
• Knowledge of CI/CD pipelines and automation tools
• Familiarity with ITIL processes or frameworks

For more info, click here!!

Click Here To Apply for Associate Technical Support I Job Opening

If the link is expired, the opportunity is closed or disabled by the company. Check for other opportunities.

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Eligibility Criteria for Technical System Engineer Job Openings at Cisco:

Education : Bachelor of Engineering degree in Computer Science 
or Information Science

Job Location: Bangalore

Experience: 0-1 years

Skills :Linux, C, C++, Python

Basic Qualifications Required to be successful in this role :

• Currently pursuing a Bachelor of Engineering degree in Computer Science or Information Science
• CGPA of 8.0 (out of 10) and above
• Excellent written and verbal communication skills. Must be fluent in English.
• Ability to simply and effectively communicate complex technical concepts to stakeholders
• Strong problem-solving instincts and abilities
• Attentive to detail
• Proficient in VPN technology, software load balancing, DNS, application gateways, VB script, hardware diagnostics, IP networking, network protocols, firewalls, and databases.
• Familiar with standard programming languages (Linux, C, C++, Python), scripting, and automation skills using API Able to integrate 3rd party platforms/products into IT-provided services.
• Knowledge and experience with servers of various operating systems or middleware technologies in an enterprise private/hybrid cloud infrastructure.
• Knowledge and experience with Cisco UCS, virtualization technologies, HX, Intersight, etc. for computing environments
• Proficiency in CI/CD tools, security mindset, and orchestration/config mgmt. Use development technologies (GIT, JIRA). and database technologies such as relational (e.g. Oracle)
• Proficient in Cloud, Cloud Connector, and Container technologies such as AWS, GCP, Azure, CloudRun, Knative, Kubernetes, and APIs.

Job Description Technical System Engineer Job Openings at Cisco:

• Performs IT functions such as design, analysis, evaluation, testing, debugging, implementation/integration, and operations of new tools, systems or 3rd party products/platforms to deliver or provide updates to business processes and operations and/or network-based (cloud) product systems.
• Specify, build, maintain and support technical infrastructure. Analyzes installs, acquires, modifies, and supports operating systems, platforms, databases, or utility software.
• Focused on configuring, installing, upgrading, monitoring, and scripting existing infrastructure, platforms, and applications (3rd party, home-grown, on-prem, cloud, etc.) to get the desired performance required.
• Performs high-level root cause analysis for service interruptions and brings services back online once a problem is resolved.
• Debugs and troubleshoots systems issues by creating patches or re-engineering the system. Plans conducts and directs the analysis of business problems with automated systems solutions.
• Participate in a variety of professional development opportunities, network with the senior executive leadership team, give back to your local community, and socialize with a community of global technologists.

IMPORTANT NOTE: There are no hidden fees to apply for this job opening. Any candidate who is eligible can directly apply.

About the Company:

https://www.Cisco.com

Click Here To Apply for the Job Opening at Cisco

NOTE: If the link is not clickable, the opportunity is closed or disabled from the company. Check for other opportunities.

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