Freshers Jobs Vacancy – L1 Service Desk Job Opening at Zones

Hafsa — Fri, 17 Jan 2025 06:57:14 +0000

Zones is hiring for the role of L1 Service Desk for the Bangalore location. Please read the entire information carefully and apply if you are eligible for the L1 Service Desk Job Opening at Zones

Eligibility Criteria for L1 Service Desk Job Opening at Zones

Education Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)

Job Location Bangalore

Experience 0-6 Months

Skills Excellent communication skills

Salary Upto ₹6 LPA (Expected)

Position Overview:

To provide technical support & assistance to customers remotely.
To ensure client satisfaction and ability to resolve customer issues at first contact.
Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.
To ensure user queries or issues are captured, validated, and triaged for further processing.
To ensure various types of information or updates are communicated to users through appropriate channels.

Requirements for L1 Service Desk Job Opening at Zones:

Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
Experience in Core IT Support, Addressing Clients Worldwide (24*7).
Experience troubleshooting and configuring desktop hardware and associated peripherals.
Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
Experience working in a fast-paced environment.
Strong customer service experience.
Excellent communication skills is must.
Ability to multitask well.
Real time Ticket creation and documentation.
Ability to perform tasks within SLA’s.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
Walk the customer through the problem-solving process.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures & KB articles.
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues faster.
24/7 rotational shift.

IMPORTANT NOTE

There are no hidden fees to apply for this job opening. Any eligible candidate can apply directly.

About the Company

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

For more info: Click Here!!

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