Freshers Jobs Vacancy – Technical Support Job Opening at UnifyCX

nPowerJP — Thu, 05 Dec 2024 07:28:23 +0000

UnifyCX is hiring for the role of Technical Support Engineer for the Mangalore Location. Interested people can read the entire information carefully and apply if you are eligible Technical Support Job Opening at UnifyCX

Eligibility Criteria

Education Bachelor’s Degree of Engineering or related fields

Job Location Mangalore

Experience Freshers

Skills Strong analytical thinking

Salary Upto ₹6 LPA (Expected)

Responsibilities Of Technical Support Job Opening at UnifyCX

Website Management:
- Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP.
- Work with web hosting tools such as cPanel and WHM for website management.
Domain and Email Handling:
- Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands.
- Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues.
Network Protocols:
- Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert.
Customer Interaction:
- Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues.
- Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge.
Troubleshooting & Problem Solving:
- Develop and apply strong troubleshooting skills to resolve technical issues efficiently.
Collaboration:
- Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues.
Feedback Loop: Collect and relay customer feedback to help improve our products and services.