Freshers Jobs Vacancy – Technical Support Engineer Job Opening at Syncron

Hafsa — Mon, 21 Oct 2024 04:53:15 +0000

Syncron is hiring for the role of Technical Support Engineer for the Bangalore (Remote) Location. Please read the complete information carefully and apply if you are eligible for Technical Support Engineer Job Opening at Syncron

Eligibility Criteria :

Education: Bachelor’s degree in computer science or another equivalent field

Job Location: Bangalore (Remote)

Experience: Freshers

Skills: SQL, PostgreSQL

Salary: Upto ₹6 LPA (Expected)

Responsibilities:

Providing Technical and Business Support to our customers.
Configuring Syncron’s products to fulfil customer’s needs.
Gathering, analyzing, and documenting customer requirements.
Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.
Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
Also Providing fault isolation and root cause analysis for technical issues.
Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
Providing configurations, troubleshooting, and best practices to customers.
Ensuring SLAs are strictly adhered to.

Required Skills for Technical Support Engineer Job Opening at Syncron :

Excellent English skills, both verbal and written.
Strong troubleshooting and critical thinking skills.
Experience in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
Willing to work in US shifts.

Good To Have:

Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
Business knowledge of SCM
Knowledge of Java Enterprise Edition solutions or other objective programming language
Efficient reading of Java source code and experience with bug-fixing.
Practical experience in Eclipse or a similar development platform.
Experience with version control systems (git)